Refund & Cancellation Policy

All KKATC paid plans are billed via Stripe. The plans sold today are the KKATC Cards plans below. Plans no longer sold are listed after them.

Plans no longer sold (existing subscriptions continue until cancelled)

You may cancel a subscription at any time. A free tier is available for all KKATC tools, with usage limits. No payment method is required to use the free tier.

You may cancel your subscription at any time by:

• Clicking Manage Billing in the top navigation of kkatc.com/cards while signed in. The link routes to the Stripe customer portal, where you can change plans, update payment method, or cancel. Shown to anyone who has paid KKATC with that email address, including past KKATC Tax, Copy and Content subscribers, who can sign in to KKATC Cards with that email to reach it.
• Contacting us at support@kkatc.com with your cancellation request and the email address associated with your account

Cancellations take effect at the end of the current billing period. You will retain full access to paid features until your billing period ends. After cancellation, your account reverts to the free tier automatically. KKATC is not responsible for cancellation requests sent to incorrect email addresses or submitted through unofficial channels.

Subscriptions (Pro and Suite, monthly or annual)

• You can cancel at any time in Manage Billing. You keep access to the end of the period you paid for, and there are no partial refunds.
• An annual renewal is refunded in full if you ask within 14 days of the renewal charge and no workbook or export was generated since the renewal. A Season Pass renews as a Suite annual subscription, so its renewals follow this rule.

One-time purchases (Collector's Access, the Prior-year pass, the tax-year purchase) and the Season Pass

• A full refund if you ask within 14 days of the purchase and no workbook or export was generated for that tax year.
• After a workbook or export is generated for that tax year, no refund.
• A refund or a payment dispute stops new workbooks and exports for the tax year that payment covered. What you already downloaded stays yours, and your records are unchanged.

Founder Set-up

• A full refund at any time before the setup session starts; no refund after it is delivered; a full refund if KKATC cancels.

Billing errors and service outages

• Billing errors and duplicate charges, including a charge after a cancellation request submitted before the renewal date, are always refunded in full.
• If the Services were materially unavailable for a continuous period exceeding 72 hours during your billing cycle due to our fault, ask within 7 days of the charge in question for a refund.

How to ask: email support@kkatc.com with your account email and a description of the request. We will review and respond within 5 business days. Refunds go to the original payment method through Stripe and may take 5-10 business days to appear.

We do not issue prorated refunds for partial billing periods, unused questions, unused generations, or dissatisfaction with AI-generated content.

Sessions are booked through Calendly, and any deposit is taken by Stripe. The same rule is in Section 6A of the Terms of Service:

• If you cancel at least 24 hours before the session, anything you paid at booking is refunded in full, or the session is rescheduled.
• If you cancel within 24 hours of the session, or do not attend, the amount paid at booking is kept.
• If KKATC cancels a session at any time, you receive a full refund.
• Return-preparation fees: a full refund before work starts; after that, you are charged only for the work done.

Promotional codes, beta access codes, and free trial periods are provided at KKATC's sole discretion and are subject to the following terms:

• Promotional codes are non-transferable and may not be resold, exchanged, or shared beyond their intended recipient
• Free access granted under promotional or beta programs is non-refundable and has no cash value
• KKATC reserves the right to revoke promotional access at any time if misuse is detected
• Free access periods do not extend paid subscription terms and do not entitle the recipient to continued free access after the promotional period ends
• Redemption limits on promotional codes are strictly enforced — codes cannot be redeemed more times than permitted

Accounts permanently banned for violating our Acceptable Use Policy are not eligible for refunds under any circumstances. This includes accounts banned for attempting to use our tools to facilitate tax evasion, illegal activity, circumvention of nonprofit restrictions, or misuse as defined in our Terms of Service.

If you believe your account was banned in error, you may appeal to legal@kkatc.com. Appeals are reviewed on a case-by-case basis. A successful appeal does not automatically entitle you to a refund.

The free tier is provided as-is with no warranty or service level guarantee. KKATC reserves the right to modify, limit, or discontinue free tier access at any time without notice or compensation. Free tier users have no contractual right to continued access.

KKATC reserves the right to modify subscription pricing at any time. We will provide at least 30 days notice of any price increases via email to the address associated with your account. Continued use of the Services after a price change constitutes acceptance of the new pricing. If you do not accept a price change, you may cancel before the new pricing takes effect.

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting KKATC to resolve the issue, KKATC reserves the right to permanently suspend your account and report the dispute to Stripe. Fraudulent chargebacks may be pursued to the fullest extent permitted by law. Please contact support@kkatc.com before initiating any dispute.

We respond to all support inquiries within 48 hours. Most are answered sooner.

For refund requests or billing questions:

KKATC LLC
418 Broadway #12350
Albany, NY 12207
support@kkatc.com